CUSTOMER CARE
Returns & exchanges
Last updated 25 September 2026
You may request a return or exchange within 7 days of receiving an eligible item. Contact us before sending anything back so we can confirm the next steps.
Eligibility
Returned items must be:
- unworn, unwashed and unused;
- returned with original tags and packaging;
- free from fragrance, makeup, damage or alteration; and
- accompanied by the order number or proof of purchase.
Items that cannot be returned
Sale items are final sale. Customised or altered items, gift cards and items marked non-returnable on the product page are also ineligible unless they arrive damaged, defective or incorrect.
Start a return or exchange
Email rsc1191@gmail.com within 7 days of delivery with your order number, the item you wish to return and the reason. For a damaged, defective or incorrect item, include clear photographs.
A return is accepted only after inspection. Original delivery charges and return shipping costs are not refundable unless the item was damaged, defective or incorrect. Any approved refund is sent to the original payment method; COD orders may require bank details to process the refund.
Need help? rsc1191@gmail.com